Hey there! Welcome to Penguin's Dating Privacy Policy.
We understand that reading a privacy policy isn't exactly exciting, but we've made an effort to keep this one clear and straightforward because we genuinely want you to read it! Think of us as your digital guide, here to walk you through what data we collect, why we collect it, and how we use it. So, grab your favorite drink, get comfortable, and explore the world of personal data together.
If You Live In Canada or the U.S.A
Slide Group Inc
770 Brookfield Rd
Suite A206
Ottawa, Ontario
Canada
This Privacy Policy applies to all websites, apps, events, and services we provide under the Penguin (Slide Group) brand. Whether you're looking for your soulmate, attending one of our events, or using any of our other services, this Policy covers it all. For ease, we'll refer to them collectively as our "service" throughout this Privacy Policy.
If any of our services require a separate privacy policy, it will be provided to you, and that specific policy will apply instead of this one.
To help you build meaningful connections, we need some information from you, such as basic profile details and your preferences for potential matches. Additionally, using our service generates data like your login times and usage patterns. We may also collect information from third parties, such as when you access our service through platforms like Facebook, Google, or Apple or when you upload data from another account to complete your profile. For more details, please refer to the table below.
When you create an account, you provide us with essential information like your phone number, email address, and date of birth to set up your profile.
When you complete your profile, you provide additional information such as your gender, interests, preferences, and approximate location. In some countries, specific details, like sexual orientation, lifestyle, health, or political beliefs, may be classified as sensitive data. By choosing to share this information, you consent to its use in accordance with this Privacy Policy.
When you use our service, you may post photos, videos, audio, text, and other types of content, such as your chats with other members.
At times, we conduct (i) surveys, focus groups, or market research for research purposes and (ii) promotions, events, or contests for marketing purposes. By participating, you provide us with the information necessary to process your entry and participation, along with your responses and feedback.
Using the service generates data about your activity, such as your login times, the features you use, actions taken, the content shown to you, referring webpages, and ads you engage with. It also tracks how you interact with others, including searching, matching, and communicating.
When you use the service, we collect data from and about the device(s) you use to access it. This includes hardware and software details like your IP address, device ID and type, app settings and characteristics, app crashes, advertising IDs, and identifiers linked to cookies or other technologies that may uniquely identify your device or browser. For more details on cookies, refer to our Cookie Policy.
With your permission, we can collect your device's geolocation (latitude and longitude). If you choose not to grant permission, certain features that require precise location data may not be accessible to you.
You may opt to use certain features, such as Photo Verification or Photo and ID Verification, which involve collecting facial geometry data. In some jurisdictions, this may be classified as biometric data.
The primary reason we process your data is to deliver and continually enhance our service. This includes connecting you with potential matches, personalizing your experience, and helping you get the most out of our platform. We also process your data to ensure the safety and security of all our members, a responsibility we take very seriously. We're always working to improve our systems to protect you. Additionally, we process your data to show relevant ads, which you can manage through your settings. For more details, continue reading.
| Purposes for processing your data | Grounds for processing your data | Categories of data processed (Those are described in Secion 3 of this Policy) |
|---|---|---|
| To facilitate your use of our service, including: -Creating and managing your account and profile -Operating and supporting various service features -Recommending members to you and vice versa -Responding to your inquiries and requests -Monitoring service performance and addressing any issues |
-Performance of our contract with you -Your consent (where sensitive data or other type of data that requires consent is processed) |
Account Data, Profile Data, Content, Purchase Data, Marketing, Survey, and Research Data, Third-Party Data, Customer Support Data, Social Media Data, Usage Data, Technical Data, Geolocation Data, Face Geometry Data |
| To enhance our service and develop new features, including: -Conducting focus groups, market research, and surveys -Analyzing usage patterns of our service -Reviewing interactions with customer support to improve quality -Developing and refining new features and services, utilizing machine learning and other technologies, and testing them -Carrying out research and publishing findings |
-Fulfillment of our contract with you -Our legitimate interest: We have a legitimate interest in continuously improving our service -Consent where required by applicable law (e.g., processing sensitive or unique data in certain countries to ensure fair and equitable treatment of all communities and to maintain diversity and inclusivity in our service) |
Account Data, Profile Data, Content, Purchase Data, Marketing/Survey/Research Data, Third-Party Data, Customer Support Data, Social Media Data, Usage Data, Technical Data |
| To ensure the safety of you and other members of our service and across Slide Group, including: -Preventing, detecting, and combating violations of our Terms, fraud, and other illegal or unauthorized activities -Developing and enhancing tools to prevent and address violations, fraud, and unauthorized activities -Preventing repeat offenses by blocking individuals who breach our Terms from creating new accounts -Informing individuals who report issues about the actions we've taken -Verifying user identities |
-Fulfillment of our contract with you -Our legitimate interest: Ensuring the safety of our members is in both our interest and theirs -Protection of your vital interests and those of other members -Compliance with legal obligations, such as removing illegal content -Your consent (when processing sensitive data or other information requiring consent) |
Account Data, Profile Data, Content, Purchase Data, Third-Party Data, Customer Support Data, Usage Data, Technical Data, Face Geometry Data, ID Data |
|
To comply with applicable laws and to establish, exercise, and defend legal claims and rights, including: -Retaining data to comply with legal requirements and demonstrate compliance -Assisting with investigations and defending against potential or ongoing litigation, regulatory actions, or disputes -Responding to lawful requests from law enforcement, courts, regulators, or other authorities -Reporting illegal or infringing content to relevant authorities -Establishing, exercising, or defending against ongoing or potential claims -Sharing data with law enforcement or partners to combat abusive or illegal activities |
-Our legitimate interest: We have a legitimate interest in complying with applicable laws and protecting ourselves, our members, and others, particularly in the context of investigations, legal proceedings, and disputes -Protection of your vital interests and those of other members -Compliance with legal obligations, such as responding to information requests from law enforcement agencies |
The categories of data shared will vary based on the specific circumstances surrounding each obligation, compelling interest or dispute |
Since our goal is to help you make meaningful connections, some of your information will be visible to other members on the service. We also share data with service providers and partners who assist us in operating the service.
| Recipients | Reasons for sharing | Categories of Personal Data |
|---|---|---|
| Other members | You share information with other members when you voluntarily disclose details on the service, such as in your public profile. If someone reports an issue involving you (e.g., a violation of our Terms of Use), we may inform the reporter of any actions taken. The same applies when you report another member. |
Profile Data, Content, Third Party Data, Customer Support Data |
| Service providers/partners |
We share data with vendors and partners who assist us in operating, promoting, and enhancing our service. They provide services such as data hosting and maintenance, analytics, customer support, marketing, advertising, payment processing, legal assistance, and security operations. |
Depending on the service provided by the vendor or partner, it may include: Account Data, Profile Data, Content, Purchase Data, Marketing / Survey / Research Data, Third-Party Data, Customer Support Data, Social Media Data, Usage Data, Technical Data, Geolocation Data, Face Geometry Data, ID Data |
| Law enforcement authorities |
We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation, or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims. |
The categories of data shared will vary depending on the specific circumstances surrounding the request, but it often can include: Account Data, Profile Data, Content, Purchase Data, Third-Party Data, Customer Support Data, Usage Data, Technical Data, Geometry Data, ID Data |
|
When the profile sharing functionality is used |
You may choose to share other members' profiles and they may share yours with people outside of our service, using the sharing functionality. |
Profile Data Content |
We want you to have control over your data, so here's a reminder of the rights, options, and tools available to you. Depending on your location, your rights may vary or be labeled differently. If you have any questions about your rights or how to exercise them, feel free to contact us at info@thepenguinapp.com.
You can access and review some data directly by logging into your account. You can also retrieve a copy of your data by emailing info@thepenguinapp.com.
You can update your data directly within the service by simply updating your profile. If you wish to rectify other data, please contact us at info@thepenguinapp.com.
You can delete some of the data you provided us directly within the service. You can also close your account as explained here, and we'll delete your data as it is laid out in this Privacy Policy. You can always contact us at info@thepenguinapp.com.
You can directly opt out from certain of your personal data processing in your account settings. Otherwise, you can contact us at info@thepenguinapp.com should you wish to object to or restrict a data processing we've listed throughout this Privacy Policy.
You can withdraw any consent you've provided by updating your account settings or adjusting your device settings to revoke permissions (e.g., access to contacts, photos, advertising identifiers, location services, or push notifications). Keep in mind that withdrawing consent may limit the functionality of certain features. For more information, feel free to contact us anytime.
To protect both you and our members, we may request information to verify your identity or your authority to act on behalf of a member before responding to any of the above requests. This ensures that no one else gains access to your data.
Please note, we may decline requests if we cannot verify your identity, if the request is unlawful or invalid, or if it infringes on trade secrets, intellectual property, or the privacy or rights of others. If you're seeking information about another member, such as a copy of messages you've received from them, that member must submit the request themselves.
While we hope the connections you make through our service last a lifetime, we retain your personal data only as long as needed for legitimate business purposes (as outlined in Section 4) and as allowed by applicable law.
If you choose to stop using our service, you can close your account, and your profile will no longer be visible to other members. Please note, we will automatically close your account if it remains inactive for two years.
Following account closure, we delete your data as laid out below:
To ensure the safety and security of our members, we enforce a safety retention period of three months after account closure, or one year after an account ban. During this time, we retain your data to investigate any unlawful or harmful behavior. This retention is based on our legitimate interest, as well as the potential interests of third-party victims.
- Customer care exchanges are stored for 6 years from the date of communication.
- Customer care records, related data, and imprecise location of download/purchase are kept for 5 years to support safety efforts, enforce decisions, protect our rights, and assist in defense against claims.
- Information on past accounts and subscriptions is retained for 3 years after account closure to support financial forecasting and reporting accuracy.
- Profile data is kept for one year to prepare for potential litigation and to support legal claims.
- Data necessary to prevent banned members from creating new accounts is retained as long as needed to protect the safety and vital interests of our members.
Lastly, we retain data if there is an outstanding or potential issue, claim, or dispute that requires us to do so. This includes complying with valid legal requests or subpoenas and preserving data for legal proceedings as required by law.
Where legally permitted, we may retain and use data that cannot be linked to you personally for the purposes outlined in this Privacy Policy. This includes improving our service, developing new features, technologies, and services, and ensuring the safety of Slide Group services.
Our service is only available to individuals aged 18 and older. We do not allow anyone under 18 to use our platform. If you believe a member is under 18, please report them using the available reporting feature on the service.
This policy may be updated from time to time. As we continue to find new and innovative ways to help you form meaningful connections, we ensure our explanations of data practices stay current. You will be notified of any significant changes in advance, giving you time to review them.